Wilf & Joan wrote:
> Please read the site,   http://www.nativestore.com/airtransat.htm
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>  True facts: January 17, 2004, flight to Puerto Vallarta from Edmonton, a
> lady in business class, bulkhead seat with infant wall bed feature (that we
> understood would be installed after the flight starts). She not being a
> seasoned traveler waited. After about 30 minutes staff did get her a hot
> coffee and while still holding the infant and coffee, the worst thing ever
> dreamed about happened, the baby kicked the very hot coffee out of her
> hands, scalding both with first degree burns. The baby from his thigh to his
> toe nails on right foot, mom on top of her left thigh.
> 
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> 
> Because of Air Transat LACK OF CUSTOMER CONCERNS AND SERVICE this accident
> happened. The baby seat was requested when the seat booking was made - 3
> months before and confirmed with the book-in staff at Edmonton International
> Airport on January 17.
> 
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> 
> The holidays were truly destroyed by this incident, a special holiday paid
> for by Mom and Dad ( mom and dad, daughter, son -in- law and their 5 month
> old son) had to plan their daily outings  around trips to see a Doctor
> and/or  hospital for re-dress of the burns.  On the second last day of their
> holidays, the mother was allowed to go into the pool with her son.
> 
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> The intensity built up as we approached the return flight home.  Our
> daughter was somewhat terrified of getting on the plane with her son and we
> could all understand why. Someone at Air Transat got the message for on the
> return flight the bulkhead baby bed was installed as soon as the seat belt
> sign went out. Mother and son, back in Edmonton now, seeing their own Doctor
> 
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> 
> Air Transat caused all (5) of us undue anxiety and suffering during this
> holiday. We are now checking into what options we have.
> 
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> 
> I have sent two emails to a director in Air Transat and have not received
> even acknowledgment from them.
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> 
> 
>  wilff@telus.net
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> 
I would question why would a flight attendant offered hot coffee to a 
mother who has her hands full in the first place.  Their primary job is 
to ensure the safety of the passengers.  It comes down to common sense, 
  the flight attendants should have at least average intelligence to 
know that it is an accident waiting to happen, and either have 
accommodated the mother and baby properly or suggested something cold to 
drink.

Of course the mother isn't an innocent victim either by accepting the 
coffee with the infant in her arms, but the coffee could have easily 
been dumped on a fellow passenger and who would that passenger blame? 
Likely the airline for not taking proper precautions.

Unfortunately, there is not a minimum tolerance on intelligence for 
females who have children.