Please read the site,   http://www.nativestore.com/airtransat.htm







 True facts: January 17, 2004, flight to Puerto Vallarta from Edmonton, a
lady in business class, bulkhead seat with infant wall bed feature (that we
understood would be installed after the flight starts). She not being a
seasoned traveler waited. After about 30 minutes staff did get her a hot
coffee and while still holding the infant and coffee, the worst thing ever
dreamed about happened, the baby kicked the very hot coffee out of her
hands, scalding both with first degree burns. The baby from his thigh to his
toe nails on right foot, mom on top of her left thigh.



Because of Air Transat LACK OF CUSTOMER CONCERNS AND SERVICE this accident
happened. The baby seat was requested when the seat booking was made - 3
months before and confirmed with the book-in staff at Edmonton International
Airport on January 17.



The holidays were truly destroyed by this incident, a special holiday paid
for by Mom and Dad ( mom and dad, daughter, son -in- law and their 5 month
old son) had to plan their daily outings  around trips to see a Doctor
and/or  hospital for re-dress of the burns.  On the second last day of their
holidays, the mother was allowed to go into the pool with her son.



The intensity built up as we approached the return flight home.  Our
daughter was somewhat terrified of getting on the plane with her son and we
could all understand why. Someone at Air Transat got the message for on the
return flight the bulkhead baby bed was installed as soon as the seat belt
sign went out. Mother and son, back in Edmonton now, seeing their own Doctor



Air Transat caused all (5) of us undue anxiety and suffering during this
holiday. We are now checking into what options we have.



I have sent two emails to a director in Air Transat and have not received
even acknowledgment from them.



 wilff@telus.net