> True facts: January 17, 2004, flight to Puerto Vallarta from Edmonton, a
>lady in business class, bulkhead seat with infant wall bed feature (that we
>understood would be installed after the flight starts). She not being a
>seasoned traveler waited. After about 30 minutes staff did get her a hot
>coffee and while still holding the infant and coffee, the worst thing ever
>dreamed about happened, the baby kicked the very hot coffee out of her
>hands, scalding both with first degree burns. The baby from his thigh to his
>toe nails on right foot, mom on top of her left thigh.
>
>
>
>Because of Air Transat LACK OF CUSTOMER CONCERNS AND SERVICE this accident
>happened. The baby seat was requested when the seat booking was made - 3
>months before and confirmed with the book-in staff at Edmonton International
>Airport on January 17.
>
>
>
>The holidays were truly destroyed by this incident, a special holiday paid
>for by Mom and Dad ( mom and dad, daughter, son -in- law and their 5 month
>old son) had to plan their daily outings  around trips to see a Doctor
>and/or  hospital for re-dress of the burns.  On the second last day of their
>holidays, the mother was allowed to go into the pool with her son.
>
>
>
>The intensity built up as we approached the return flight home.  Our
>daughter was somewhat terrified of getting on the plane with her son and we
>could all understand why. Someone at Air Transat got the message for on the
>return flight the bulkhead baby bed was installed as soon as the seat belt
>sign went out. Mother and son, back in Edmonton now, seeing their own Doctor
>
>
>
>Air Transat caused all (5) of us undue anxiety and suffering during this
>holiday. We are now checking into what options we have.
>
>
>
>I have sent two emails to a director in Air Transat and have not received
>even acknowledgment from them.

Why not sue while you're at it? Would you, at home, have poured
yourself a nice hot cup of coffee and stuck it directly infront of you
while holding a baby? I don't see how this is Air Transat's fault at
all. They forgot about putting a seat in, that is not a crime.