On Aug 9, 11:21 pm, The 2-Belo <the2b...@msd.bigREMOVETHISlobe.ne.jp>
wrote:

> Meanwhile, ANA quietly gets the flippin' job done without any consultation to
> crappy US carriers. I love them. They're on time; their economy seats are roomy
> enough for my white, ogrish body; their service has been exemplary; and they
> never harm my luggage. (Last Christmas I shipped a Sunbeam stand mixer in its
> original packaging, with nothing to support it but a rope and handle, on our
> flight from IAD to NRT. It arrived completely unmolested -- it wasn't even
> dented.)
>
> Their food is even sort of good, for airline food.
>
Companies really don't care about the customer. They say they do, but
they really don't, especially in industries where we really don't have
much choice. Like flying. We have *some* choice, but at the end of the
day I make my flying decisions based first on economics, and then on
carrier if the cost is close. I see the same thing in my company all
the time; the CEO (etc) say they care about the customer, and then
implement policies that make a bad customer experience. Perhaps if
these executive types cut their salaries a bit they could afford to do
things that make customers want to stay....

John W.