> Sigi, you called the telephone number on the back of your credit card,
> correct?
>
Haven't checked the card, but I called the phone number on the monthly
bill/listing.


> In the USA, for a protest on a charge, you normally need to send the
> credit card issuer a written document.  Telephone calls are nice, but
> there must be a written letter to open a file case number.


Right, that was the case here in Japan a year ago. Visa would send you a
form to fill in which had to be returned afterward.


> My suggestion is always to get the name of the person, a case number if
> they assign one, and the direct telephone number or extension so that
> you can call back and ask the supervisor why Customer Representative
> Suzuki or whoever didn't resolve your problem.


That's what I did... but they can still say: "Suzuki-san has quit his job
last week."
Anyway, the report about the resolve follows in brief.



Sigi