mr.sumo.snr <llanelli14@NOSPAMyahoo.com> wrote:

> > Sumitomo Bank... but the monthly statements come from Visa Japan.
> Naturally
> > I need to call them when a problem arises.
> 
> Then it's the VISA card issuing section of Sumitomo Bank that is sending you
> the statements.  VISA is a payment method collectively owned by thousands of
> financial organizations.  Each issues its own card and charges its own
> interest rates etc.

Correct, Jonathan is.  

Sigi, you called the telephone number on the back of your credit card,
correct?

In the USA, for a protest on a charge, you normally need to send the
credit card issuer a written document.  Telephone calls are nice, but
there must be a written letter to open a file case number.

My suggestion is always to get the name of the person, a case number if
they assign one, and the direct telephone number or extension so that
you can call back and ask the supervisor why Customer Representative
Suzuki or whoever didn't resolve your problem.

Best of luck,

-- 
Matt
matt@gol.com