To Whom It May Concern:



I need your help. I am a little guy standing up against a big corportation.
It will take just a few minutes of your time to read this letter and
comment.



Less than four years ago, I bought a new Chevrolet Blazer. The very first
day it broke down with major engine failure and spent days and days in a
dealership service shop. They found a foreign piece of metal in one of the
heads. Employee sabotage? Long-term damage? GM would never put anything in
writing. A beautiful beginning. I felt I had a lemon, but Lemon Laws would
not allow me to return it based on one breakdown. Chevy extended my warranty
by an additional 100,000 miles, which I appreciated, but I was still not
satisfied.



Guess what?



I recently blew the engine on my 1999 Chevrolet Blazer at just 100,377 miles
(in comparison, I've owned other vehicles that have all easily made it to
150k, 200k, and 250k before they were sold or wrecked for non-engine
reasons). The warranty on this engine had run out just 377 miles earlier. I
appealed to Chevrolet to cover the engine replacement under warranty, since
obviously the blown engine is part of a longer-term problem and did not
occur spontaneously after the warranty expired. To my amazement and chagrin,
General Motors denied my claim. It will cost me $4400 to replace the engine.
I am considering taking General Motors to small claims court and am talking
to a Lemon Law lawyer.



If necessary I will travel at significant personal expense and with great
fanfare to Detroit, Michigan to take on the mighty and impersonal giant of a
corporation, General Motors.



I maintained the car - changed the oil, tranny fluids, diffs, transfer case,
fuel filter, rotated tires, alignment, etc., - even did the 100k tune-up a
few thousand miles early - any mechanical problem was always fixed at a
dealership or certified body shop so it was done right. Of the 100k miles on
the car, probably 80-85% are highway miles. I was maintaining this car
because I expected the engine to last 250,000 miles.



If you feel that Chevrolet has mistreated me in this matter, I ask that you
write them a short comment letter supporting my claim and expressing your
disappointment. I think 2-3 sentences of support would be great and go a
long way in waking up corporations that their commitment to customer service
and to standing behind their products is not to be taken lightly!



The following link will take you to the General Motors e-mail site where you
can submit a short comment message:



http://www.gm.com/gmcomjsp/contactus/email.html



I would choose the bottom button: "I have a question about a topic not
related to any of the categories above," and then choose "OTHER" when the
message box is displayed.



Include the following information:

TO:  Rick Wagoner, CEO, General Motors

RE:  Stephen Fullum, Engine Failure on 1999 Chevrolet Blazer

CLAIM:  REF# 1-105321750



Thank you very much for your help and for reminding corporations to be their
customer's friends, not enemies!



Cheers,

Stephen Fullum



PS Except for GM's horrible customer service when it came to my engine
problems on Day One and The Final Day and some mechanical problems (such as
window and seats that broke before their planned obsolescence), I was
reasonably satisfied with this car. I don't understand why GM and Chevrolet
would want to treat me this way for a measly $4400 bucks. If they had
treated me right, I wouldn't have forgotten that commitment to their
customers.