Is there anything in the event log?
"Clive Shipping" <clivedshipping@btinternet.com> wrote in message 
news:df4pcl$i8g$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
>
> I have started getting the following problem on my Satellite Pro running 
> Windows XP 2E. I have not installed any new software but can no longer 
> shut off via the start menu. When I use the shut down option nothing 
> happens, the only way I can shut down is to remove the battery. Any help 
> please
>
> Clive
>