If you've had the occasion to contact your digicam's manufacturer for support
... how do you rate them? Did they resolve your problem and seem knowledgeable
about the product or did it feel like standing in line at the DMV?

My two recent experiences with Konica-Minolta USA were so frustrating that I am
returning my Z20 to the dealer for a refund. K-M USA does not reply to email
and the phone staff has remarkably little knowledge of the product. Any
question necessitates an "escalation" to a "specialist" who will call back but
never does.

My Z20 does not have a problem at the present time but I am reluctant to own a
product from a company who has shown me that they can not (or do not care to)
support it.

We all appreciate camera reviews but knowing how the camera companies treat
their customers would be REAL valuable information to have before forking over
considerable money for a high dollar camera.