Re: Toshiba Satellite Pro 6100 -- Customer Experience
I recently bought this refurbished Satellite:
http://www.costco.com/Browse/Product.aspx?Prodid=11044783&whse=BC&topnav=&cat=4801&hierPath=84*4801*
They have a few other refurb models, too.
It's quite nice, a lot of computer for the money, have only had it a few
weeks, though.
Got it because my Gateway 450X is back at the repair service for the third
time. I believe it's a defective video card. When it heats up the screen
either goes haywire or freezes. First time they couldn't reproduce my
problem. Guess it booted up and they thought it was fine. Told them to let
it warm up, that time they did something and it worked for most of a day.
Sent it back again for another try. Service everywhere sucks.
Umar Reyi wrote:
| I currently own a Toshiba Satellite Pro 6100 laptop. I've used for over
| 2 years now. When I bought the machine, I was smart enough to buy the
| SelectServ warranty. I have used this service a number of times since I
| have encountered several "unplanned outages".
|
| I use my laptop to earn a living so I have a need (demand) for
| operational excellence of my laptop.
|
| I use only the following applications on my laptop: MS Word, Excel,
| PowerPoint, Project, Internet Explorer. Nothing unusual, just a simple
| business user of productivity applications.
|
| Recently the graphics card needed to be replaced. The replacement part
| that was shipped by Toshiba was defective -- 2 times in a row. When I
| call Toshiba Technical Support, I don't see an effort to uncover the
| root cause of the problem/issue. I only see an effort to fix the
| symptoms.
|
| I want to be optimistic and provide constructive feedback to Toshiba.
| Is there a process that I should follow?
|
| Also, I am searching for a recycled (used) Toshiba Satellite Pro 6100
| so that it will serve as my "Plan B" should my current (primary) laptop
| to earn a living "die" in a subsequent unplanned outage.
|
| Thanks for any generous driving directions.
|
| Umar
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