On Aug 10, 5:23 am, "John W." <worthj1...@gmail.com> wrote:
> "JAL sends 100 execs to American Airlines to learn management skills
> as part of reform bid"http://mdn.mainichi.jp/mdnnews/business/news/20100806p2a00m0na018000c...
>
> I flew American recently when I went to Japan, with a JAL flight from
> NRT to Itami. This signals the end of JAL, IMHO, because while
> American Airlines might be run well from a Microsoft Excel spreadsheet
> perspective, the service sucked and the economy section was more
> uncomfortable than any economy section I've ever ridden in. I'm not a
> tall guy and my knees hit the seat in front of me. People choose to
> fly JAL because of their good service, etc., so maybe AA's execs
> should try to learn something about that from them while they're
> teaching JAL how to be more efficient.
>
> John W.

I would agree with that.  It has been a long while since I was on AA
but their
services was absolutely horrid.  JAL has FAR better service than just
about
any other airline I have used (not overly extensive by any means but
still.)

A bit aggro with JAL for some of the flight routes they cut but can't
really be
helped.  They probably ran themselves into the ground because their
service was
so good.  Just hope I can make use of my air miles with them.